When your team can’t answer, Sarah can start the conversation.
Sarah answers selected calls when staff cannot, understands why the customer is calling, captures the useful details and sends the right team a clean summary.
Start with overflow, after-hours or one department. Your staff still confirms appointments, availability, pricing and advice.
- Department
- Service
- Reason
- Brake warning light
- Vehicle
- Customer-provided details
- Next step
- Advisor callback requested
Illustrative conversation · final language and handoff are set with the dealership
Sarah, at a glance.
- What it is
- A human-controlled AI receptionist for selected dealership overflow and after-hours calls.
- Who it helps
- Sales, service, parts and reception teams that need a clear handoff when staff cannot answer.
- Problem it solves
- Important call context can disappear before the right dealership employee follows up.
- How it works
- Sarah follows an approved call scope, captures the reason for the call and sends a structured summary to a dealership-owned destination.
- Current status
- Pilot or custom build. The neutral public browser demo is still being prepared.
- Data and integrations
- A first pilot can use an approved inbox or queue. CRM, DMS, scheduling or phone connections depend on supported access and separate testing.
- What it does not claim
- Sarah does not confirm appointments, diagnose vehicles, quote repairs, make finance decisions or make customer commitments unless a later workflow is explicitly approved and tested.
Speak through your browser. Hear how Sarah handles the first conversation.
The neutral demo will use your browser microphone so you can try a simple dealership call without connecting to a real store. Until its separate voice agent is ready, we can walk you through the experience privately.
- 01
Allow your microphone
The conversation happens through your browser.
- 02
Choose a call reason
Try a simple sales, service or parts question.
- 03
Hear the handoff
See how useful details can be prepared for staff.
Use made-up details only. Do not share a real customer name, phone number, VIN, payment information or sensitive vehicle concern.
Two-minute maximum. Evoworks will not save a transcript by default; provider processing must be reviewed before launch.
One front door. Better handoffs by department.
Sarah does not need to solve the whole call. Her job is to understand the request, collect the right context and make the next conversation easier.
Service
Capture the concern, vehicle details, timing and callback preference, then send the service team a clean summary.
Sales
Understand whether the shopper is asking about a vehicle, trade or next step and route the opportunity to sales.
Parts
Collect the part request and vehicle information the caller can provide so the parts team starts with useful context.
Finance & general
Identify finance-related or general questions, capture the request and send it to the right person for a proper answer.
From ringing phone to useful follow-up.
The setup stays simple enough for staff to understand who receives the call, what Sarah asks and what happens next.
- 01
Sarah answers.
Use Sarah for selected overflow or after-hours calls when your team cannot pick up.
- 02
She finds the reason.
Sarah asks which department the caller needs and listens for the purpose of the call.
- 03
She captures the details.
Approved questions collect the contact, vehicle and timing information your team needs.
- 04
Your team gets the handoff.
A short summary goes to the agreed inbox, queue or dashboard for staff follow-up.
See why customers call—and what still needs attention.
A dashboard can be scoped with the pilot to make calls searchable and show volume, reason, department, outcome and follow-up state. The interface below is a concept, not a finished store deployment.
Save the opportunity—and the back-and-forth.
Sarah is most useful where missed calls create extra work or leave a customer waiting without a clear owner.
Fewer calls disappear into voicemail
Give selected callers a useful first response when the store is busy or closed.
Better-prepared callbacks
Staff can see why the customer called before picking up the phone.
Less note taking
Every handled call follows the same capture format instead of relying on memory or a rushed message.
Better manager visibility
An optional dashboard can show common call reasons and follow-up that still needs an owner.
Start narrow. Make every handoff clear.
Choose the calls
Decide whether Sarah starts with overflow, after-hours or one department.
Write the right questions
Agree on what Sarah should ask, what she can answer and when she should stop and escalate.
Pick the handoff
Choose where summaries go and who owns the callback for each department.
Test real examples
Run common, unusual and urgent call scenarios before opening the line to selected traffic.
Sarah handles the first conversation. Your team makes the promises.
Questions before Sarah answers the first call.
The pilot scope is set around the dealership’s real phone setup and staff responsibilities.
Can Sarah book service or sales appointments?
Does Sarah replace our receptionist, BDC or advisors?
What kinds of calls can Sarah handle?
Can Sarah connect to our phone system?
Does Sarah need access to our CRM or DMS?
Is the operations dashboard included?
What happens with urgent or sensitive calls?
Show us where calls are slipping through.
We will map the call, the questions, the handoff and the smallest pilot worth testing with your team.